Privacy Policy

Privacy Policy – Avacta Life Sciences Limited

This website is made available by Avacta Life Sciences Limited (company number: 06605196), whose registered office is situated at Scale Space,  White City, Imperial College Campus, 58 Wood Lane, London, W12 7RZ, United Kingdom – referred to in this statement as “we” or “us”. We can be contacted at affimers@avacta.com or on +44 (0) 1904 21 7070. Our data protection officer is Tony Gardiner who can be contacted at dataprotection@avacta.com.

This privacy policy sets out how we will use and protect any information that you provide when using this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  This policy sets out what information we collect, why we collect it and how we use that information.

By visiting our website or by providing us with information you are accepting the practices described in this Privacy Policy.

Data Protection

For the purposes of applicable data protection legislation (including the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR)), the data controller is Avacta Life Sciences Limited.  As data controller we take all necessary steps to comply with the GDPR when handling personal information and we will meet our legal obligations to you in the way that we deal with that information.  We will take reasonable precautions to safeguard your personal data against loss and unauthorised disclosure or access.

What information we process

Information you give us

Customers who place an order with Avacta Life Sciences will be prompted to create an account and sign in. This will require address, contact and payment details that will allow us to accurately fulfil and arrange / take payment for the order. You will need to provide us this information in order for us meet our contractual obligations in fulfilling your order and we will be unable to do so if you do not provide this data. Credit card information will only be saved to user profiles if selected by the customer. Other information is saved to profiles to ensure future orders are more convenient. This information can be reviewed and edited at any time by logging into an account.

Creating an account with us means we can personalise your use of the website and contact you with information that we believe will help you with your research – for example with new and updated products related to your interests, or new services that we are offering. We will obtain your consent before contacting you in this way.

You may update your account details by clicking on the ‘sign in or register’ links at the top of any page, including configuring your contact preferences.

Information we collect about you

When you browse the Avacta Life Sciences website, we establish a minimal “user profile” for you which is tracked via a cookie (see ‘Cookies’ section below). This contains basic information such as how you first found us, your IP address and your Internet Service Provider (ISP). If you decide to create an account with us, this profile is then associated with the email address you provide.

Data collected from our website logs and standard JavaScript tools to spot general patterns of use of our website is handled in aggregate form.

Why we process this information

When you e-mail us, or use a contact form within this website to request information from us, we will use your email address for the purposes of administering your query and responding to you. We therefore have legitimate interests in processing your personal data in this way.

Keeping a record of the parts of the website that you use most often to enable us to monitor, support, improve and develop our services and know which parts are of most interest to you. 

Unless you give your consent by ticking the opt-in box provided, we will not further process your name and email address to send you any marketing information that you have not requested. Any consent that you do provide can be withdrawn at any time by clicking “unsubscribe” on any marketing email we send to you or by emailing us at affimers@avacta.com. Withdrawing your consent does not affect the lawfulness of any processing which occurred prior to the withdrawal of consent.

We may also use your personal information:

• for our own marketing purposes where we have received your explicit consent to do so;
• to provide you with the best possible service;
• to notify you about changes to the services we offer;
• to ensure that content from our website is presented in the most effective manner for you and your computer;
• to allow you to participate in interactive features of our services, when you choose to do so;
• as part of our efforts to keep our website safe and secure;
• to carry out our obligations arising from any contracts entered into between you and use;
• to make suggestions and recommendations to you and other users of our website about services that my interest you or them.

Who we disclose information to

We use third parties in order to fulfil certain functions on its behalf. For example, in order to ship an order to you we must to divulge certain information to the shipping company including name, address and possibly phone number. In this case we only disclose the information necessary to perform that specific function.

We will take all reasonable care to prevent any unauthorised access to your personal data.  We will only supply your personal identifiable information to any third party:

• in order to enhance our service and the services we can offer you or where we have your consent to share the information;
• where we need to share the information to provide a product or service you have requested;
• where we need to send the information to persons or organisations who work on our behalf to provide a product or service to you but such persons or organisations may only use this information in order to provide such product or service and not for any other purpose;
• if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms of use and other agreements, or to protect the rights, property or safety of our company, customers or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Any personally identifiable information (including credit card information) is passed over a secure encrypted (SSL) connection and we provide a third-party certificate which can be used to verify the credentials of the Avacta Life Sciences server you are supplying the details to.

We respect your right not to be contacted unless you want to, and we do not sell, trade, give, or rent information that can identify you personally to any third parties, except as detailed above.

Where we store your information

All information collected on this website is stored on servers owned by our trusted server providers which are held in physically secure locations and are protected by firewall and password based security measures. We will retain your information for six (6) years,after which time it will be destroyed.

The information that we collect from you may be transferred and stored at destinations outside the European Economic Area (EEA) for the purposes of the server and hosting our website and to our associated company, Avacta Life Sciences, Inc. for the purposes set out above only. In order to ensure that those third parties treat your personal data in a way which is consistent with the UK and EU’s laws on data protection, we have put in place agreements with those third parties which contain certain provisions approved by the EU for protecting personal data.

Cookies

By using this website you agree to the use of cookies. We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. They help us to improve this website and to deliver a better and more personalised service. In particular, they enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to this website.

We do not sell the information collected by cookies nor do we disclose information to third parties. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of this Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to this Website.

If you do not wish cookies to be stored on your browser follow these instructions:

• Internet Explorer: Open the Tools menu and click Internet Options. Choose the Privacy tab and move the slider to high level of privacy. Click on the Default button if you do not see the slider.
• Netscape: Open the Edit menu and choose Preferences. In the Advanced category, choose Cookies. Click the radio button Disable all cookies.
• Other browsers: Refer to the relevant help menu looking under cookies, privacy or security.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The GDPR gives you a number of rights in respect of your data, including:

Right to access

You have the right to access the information we hold about you.  If you would like a copy of this information please contact our data protection officer at the above email address.  We may request proof of your identity before sharing such information. 

Right to rectify your personal data

If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information. 

Right to be forgotten

You may ask us to delete information we hold about you in certain circumstances. It may not be possible for us to delete all of the information we hold about you where we have an ongoing relationship, however we will do our best to assist with your request.

Other rights

In addition to the above, you may also ask us to stop or restrict our processing of the information we have about you. You may also ask us to transfer your personal information to a third party in certain circumstances. If you would like any other information on these aspects of your rights, please contact our data protection officer at the above email address.

What to do if you have any concerns

If you have any concerns regarding our use of your information please notify us as soon as possible – the sooner we know about it the sooner we can resolve it.  For further information, or to make a complaint, please email us at the address above.  If we cannot resolve a compliant to your satisfaction you can contact the ICO at www.ico.org.uk or by telephoning 0303 123 1113 if the complaint relates to the way your personal data has been handled.

Changes to this Privacy Policy

If we change our privacy policy, we will post the changes here so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  Any substantial changes will be notified by a prominent notice on the home page of the website.  As a result of improvements we make to our services, changes in the law or developments in technology, we may change the information we hold about you, the method and purposes for which we process such information.  If we make any substantial change in the way in which we use your personal information we will notify you by email.

Law and Jurisdiction

Your use of the website and this Privacy Policy is subject to the laws of England and Wales and the exclusive jurisdiction of the English courts regarding any disputes that may arise under it.

© 2018 All rights reserved- Avacta Life Sciences Limited