This website is made available by Avacta Life Sciences Limited (company number: 06605196), whose registered office is situated at Unit 20, Ash Way, Thorp Arch Estate, Wetherby, LS23 7FA, United Kingdom – referred to in this statement as “we” or “us”. We can be contacted at firstname.lastname@example.org or on +44 (0) 1904 21 7070. Our data protection officer is Tony Gardiner who can be contacted at email@example.com.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy sets out what information we collect, why we collect it and how we use that information.
For the purposes of applicable data protection legislation (including the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR)), the data controller is Avacta Life Sciences Limited. As data controller we take all necessary steps to comply with the GDPR when handling personal information and we will meet our legal obligations to you in the way that we deal with that information. We will take reasonable precautions to safeguard your personal data against loss and unauthorised disclosure or access.
What information we process
Information you give us
Customers who place an order with Avacta Life Sciences will be prompted to create an account and sign in. This will require address, contact and payment details that will allow us to accurately fulfil and arrange / take payment for the order. You will need to provide us this information in order for us meet our contractual obligations in fulfilling your order and we will be unable to do so if you do not provide this data. Credit card information will only be saved to user profiles if selected by the customer. Other information is saved to profiles to ensure future orders are more convenient. This information can be reviewed and edited at any time by logging into an account.
Creating an account with us means we can personalise your use of the website and contact you with information that we believe will help you with your research – for example with new and updated products related to your interests, or new services that we are offering. We will obtain your consent before contacting you in this way.
You may update your account details by clicking on the ‘sign in or register’ links at the top of any page, including configuring your contact preferences.
Information we collect about you
When you browse the Avacta Life Sciences website, we establish a minimal “user profile” for you which is tracked via a cookie (see ‘Cookies’ section below). This contains basic information such as how you first found us, your IP address and your Internet Service Provider (ISP). If you decide to create an account with us, this profile is then associated with the email address you provide.
Why we process this information
When you e-mail us, or use a contact form within this website to request information from us, we will use your email address for the purposes of administering your query and responding to you. We therefore have legitimate interests in processing your personal data in this way.
Keeping a record of the parts of the website that you use most often to enable us to monitor, support, improve and develop our services and know which parts are of most interest to you.
Unless you give your consent by ticking the opt-in box provided, we will not further process your name and email address to send you any marketing information that you have not requested. Any consent that you do provide can be withdrawn at any time by clicking “unsubscribe” on any marketing email we send to you or by emailing us at firstname.lastname@example.org. Withdrawing your consent does not affect the lawfulness of any processing which occurred prior to the withdrawal of consent.
We may also use your personal information:
- for our own marketing purposes where we have received your explicit consent to do so;
- to provide you with the best possible service;
- to notify you about changes to the services we offer;
- to ensure that content from our website is presented in the most effective manner for you and your computer;
- to allow you to participate in interactive features of our services, when you choose to do so;
- as part of our efforts to keep our website safe and secure;
- to carry out our obligations arising from any contracts entered into between you and use;
- to make suggestions and recommendations to you and other users of our website about services that my interest you or them.
Who we disclose information to
We use third parties in order to fulfil certain functions on its behalf. For example, in order to ship an order to you we must to divulge certain information to the shipping company including name, address and possibly phone number. In this case we only disclose the information necessary to perform that specific function.
We will take all reasonable care to prevent any unauthorised access to your personal data. We will only supply your personal identifiable information to any third party:
- in order to enhance our service and the services we can offer you or where we have your consent to share the information;
- where we need to share the information to provide a product or service you have requested;
- where we need to send the information to persons or organisations who work on our behalf to provide a product or service to you but such persons or organisations may only use this information in order to provide such product or service and not for any other purpose;
- if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
Any personally identifiable information (including credit card information) is passed over a secure encrypted (SSL) connection and we provide a third-party certificate which can be used to verify the credentials of the Avacta Life Sciences server you are supplying the details to.
We respect your right not to be contacted unless you want to, and we do not sell, trade, give, or rent information that can identify you personally to any third parties, except as detailed above.
Where we store your information
All information collected on this website is stored on servers owned by our trusted server providers which are held in physically secure locations and are protected by firewall and password based security measures. We will retain your information for six (6) years,after which time it will be destroyed.
The information that we collect from you may be transferred and stored at destinations outside the European Economic Area (EEA) for the purposes of the server and hosting our website and to our associated company, Avacta Life Sciences, Inc. for the purposes set out above only. In order to ensure that those third parties treat your personal data in a way which is consistent with the UK and EU’s laws on data protection, we have put in place agreements with those third parties which contain certain provisions approved by the EU for protecting personal data.
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to this website.
If you do not wish cookies to be stored on your browser follow these instructions:
- Internet Explorer: Open the Tools menu and click Internet Options. Choose the Privacy tab and move the slider to high level of privacy. Click on the Default button if you do not see the slider.
- Netscape: Open the Edit menu and choose Preferences. In the Advanced category, choose Cookies. Click the radio button Disable all cookies.
- Other browsers: Refer to the relevant help menu looking under cookies, privacy or security.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
The GDPR gives you a number of rights in respect of your data, including:
Right to access
You have the right to access the information we hold about you. If you would like a copy of this information please contact our data protection officer at the above email address. We may request proof of your identity before sharing such information.
Right to rectify your personal data
If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information.
Right to be forgotten
You may ask us to delete information we hold about you in certain circumstances. It may not be possible for us to delete all of the information we hold about you where we have an ongoing relationship, however we will do our best to assist with your request.
In addition to the above, you may also ask us to stop or restrict our processing of the information we have about you. You may also ask us to transfer your personal information to a third party in certain circumstances. If you would like any other information on these aspects of your rights, please contact our data protection officer at the above email address.
What to do if you have any concerns
If you have any concerns regarding our use of your information please notify us as soon as possible – the sooner we know about it the sooner we can resolve it. For further information, or to make a complaint, please email us at the address above. If we cannot resolve a compliant to your satisfaction you can contact the ICO at www.ico.org.uk or by telephoning 0303 123 1113 if the complaint relates to the way your personal data has been handled.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Any substantial changes will be notified by a prominent notice on the home page of the website. As a result of improvements we make to our services, changes in the law or developments in technology, we may change the information we hold about you, the method and purposes for which we process such information. If we make any substantial change in the way in which we use your personal information we will notify you by email.
Law and Jurisdiction